Shipping
We ship all around the world via CourierPost.
OUTLIV ORDERS
NEW ZEALAND - Tracked shipping $5
AUSTRALIA - Courier cost $25
USA/ ASIA - Courier cost $109
REST OF WORLD - courier cost $109
Once you have entered your address the shipping cost will update accordingly. Once your item has been sent it should arrive within three to fifteen days depending on your location on this planet. All parcels are sent via courier are tracked & signed for.
DUTIES & TAXES
All customs or duties taxes are the responsibility of the buyer. Once your order has left New Zealand it may be subject to customs clearance procedures which can cause delay beyond estimated delivery times. Please be aware of your countries policy on this.
CHRISTMAS 2025
Our final Christmas dispatch date is 10th December. From 11th December onward we shift into ‘holiday mode’, any orders placed between 11-12-25 and 4-1-26 will be dispatched the week of 5th January, when our studio reopens.
Thank you for shopping with Outliv!
Returns
Outliv make bags designed to last... but we know that sometimes favourite items may need a bit of repair time to time to keep them looking great.
If your bag has had a lot of love and needs a bit of attention we will repair your bag for you. Just contact us at studio@outliv.co to book it in.
If for some reason you are not happy with your purchase you can return it for a for a full refund or an exchange within 7 days of purchase. Again, one of the team will be able to help you, just email us at studio@outliv.co.